In accordance with our privacy policy ( https://klearly.nl/privacy-policy/ ), you have the right to request LemonPay B.V., trading as Klearly, to delete your Personal Data. We cannot recover information once it has been erased. To ensure that we no longer collect Personal Data, you should also delete our App from your mobile devices, terminate your account with us, and delete our cookies from any device on which you have used our App. We may retain certain Personal Data (even after your request to delete it) for audit and archival purposes, or as otherwise permitted and/or required under applicable law.
In some circumstances, we may retain your Personal Data longer, for example, when we are required to do so by legal, regulatory, tax, audit or accounting requirements and so that we have an accurate record of your transactions with us in the event of complaints or disputes, or when we reasonably believe that litigation regarding your Personal Data or transactions is imminent. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data, and whether those purposes can be achieved by other means, as well as applicable legal requirements.
We will delete Personal Data from accounts where transactions have been processed in line with the Money Laundering and Terrorist Financing Act (Wwft) after the 5-year retention period. For accounts without transactions, personal data for individual requests will be deleted within 1 month.
Klearly will process account deletion requests within 1 month.